Day01
Chatbot design
Morning
Defining the role, goals, personas and usage scenarios.
Afternoon
Context management, system instructions and behaviour rules.
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Intensive course · 35 hours
Professional
AI Chatbot.
Design, configure and deploy an intelligent chatbot for your business: customer support, internal help desk, automation and integration with your business tools.
05d
Intensive days
35 hours
35 hours
Project
A real chatbot
ready to deploy
ready to deploy
100%
Integrated with
your business tools
your business tools
— Programme
5 days to build your AI chatbot
Day02
Chatbots with OpenAI & GPTs
Morning
Advanced configuration, system instructions and conversation management.
Afternoon
Custom actions and integrating business features.
Day03
Knowledge base & RAG
Morning
Connecting to documents (PDFs, websites, internal databases).
Afternoon
Retrieval-Augmented Generation and handling precise answers.
Day04
API & data connections
Morning
Integration with CRMs, databases and internal tools via APIs.
Afternoon
Webhooks, REST calls and automated actions.
Day05
Deployment & optimisation
Morning
Deployment on a website, Teams, Slack or an internal app.
Afternoon
User testing, monitoring, continuous improvement and final project.
— Next / 02
Ready to deploy your own AI chatbot?
Who is it for?
This course is for support, marketing and operations teams, as well as project leads who want to build an AI chatbot that is useful to their business. The target level is intermediate: being comfortable with digital tools helps, and technical notions (APIs, webhooks) are covered hands-on.
FAQ
Frequently asked questions
How long does the AI chatbot course last?
5 days, i.e. 35 hours, 100% online. Each day has a morning session and hands-on practice in the afternoon, leading up to the final project.
Is the course suitable for beginners and advanced profiles alike?
The target level is intermediate. The first two days lay the foundations of chatbot design; the following days go deeper into RAG, API connections and deployment, useful for more advanced profiles.
What chatbot will I build?
A real, deployable chatbot for your business: customer support, internal help desk or automation, connected to your own documents through RAG (Retrieval-Augmented Generation).
On which channels can the chatbot be deployed?
On a website, Microsoft Teams, Slack or an internal app. Deployment, user testing and monitoring are covered on the last day.
What is the difference between an AI chatbot and a classic chatbot?
A classic chatbot follows fixed scripts. An AI chatbot understands freely worded questions and answers from your documents, which makes it far more useful for support and assistance.
Is the course online?
Yes. All our courses are taught online in a virtual classroom: you follow them from home or from your office, wherever you are.
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